Terms of Service

Last updated: November 1, 2026

These terms govern your use of the HomeKeep app and website (the “Service”). By creating an account or using the Service you agree to them. If you do not agree, do not use the Service.

1. Your account

You must be at least 18 years old and give accurate information. You are responsible for keeping your login secure and for activity on your account. Tell us right away at support@gohomekeep.com if you think your account was misused.

2. Free trial and subscriptions

• Eligible new subscribers get one 30-day free trial. Eligibility is determined by Apple or Google.
• Unless you cancel at least 24 hours before the trial ends, your subscription starts automatically and you are charged the price shown at sign-up (currently $7.99 per month or $59.99 per year in the US, plus any taxes).
• Subscriptions renew automatically at the end of each period unless you cancel at least 24 hours before renewal.
• Payments, cancellations and refunds are handled by Apple (App Store) or Google (Google Play) under their terms. Manage or cancel in your device’s subscription settings. If you cancel, you keep access until the end of the current paid or trial period.
• Without an active subscription or trial, the app’s maintenance features are unavailable; you can still sign in to manage your account, renew, get help, export or delete your data.
• We may change prices for future periods with advance notice as required by the app stores.

3. Maintenance information is guidance, not professional advice

Schedules, reminders, instructions and photo-recognition results are general guidance based on typical equipment and may not fit your home. They are not a professional inspection, safety certification or warranty. Follow your manufacturer’s instructions and local codes. Work involving gas, electrical systems, roofs, heights, structural elements or anything you are not comfortable with should be done by a licensed professional. You are responsible for decisions about your home.

4. Local professionals

HomeKeep does not employ, recommend, endorse or guarantee any contractor. Business listings come from OpenStreetMap and links open third-party map services with their own terms. Check reviews, licenses and insurance before hiring. Any agreement you make with a professional is between you and them.

5. Your content

You keep ownership of the information, photos and documents you add. You give us permission to store, process and display them only to provide the Service to you. Do not upload content you do not have the right to share or that is unlawful.

6. Acceptable use

Do not misuse the Service: no attempts to access other users’ data, bypass subscriptions, reverse engineer or overload the Service, or use it for unlawful purposes. We may suspend accounts that do.

7. Availability and changes

We work to keep HomeKeep available and accurate but do not promise it will be uninterrupted or error-free. We may add, change or remove features. Reminders depend on your device settings and notification permissions.

8. Disclaimers and limitation of liability

To the fullest extent permitted by law, the Service is provided “as is” without warranties of any kind, and HomeKeep is not liable for indirect, incidental or consequential damages, or for damage to property arising from maintenance done or not done. Our total liability for any claim is limited to the amount you paid for the Service in the 12 months before the claim. Some places do not allow these limits, so they may not apply to you.

9. Ending your account

You can delete your account at any time in the app. We may suspend or end access if you break these terms. Sections that by their nature should survive termination will survive.

10. Changes to these terms

We may update these terms. If changes are material we will notify you in the app or by email before they take effect. Continued use after that means you accept the new terms.

11. Contact

Questions about these terms: support@gohomekeep.com.